Questions / Answers
Can I use Steam wallet funds to buy item sets on this site?
Steam Wallet funds are not appropriate on this site. You should fill up the balance on CS2.Club directly.
I have filled up the balance but balance didn't get transferred to my profile. What should I do?
Your payment might be delayed for 5-10 minutes. If your payment wasn't processed within an hour, please contact the support, write details of payment to CS2.Club Support.
Before opening website
Be sure to check if you are able to trade on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure there is no trade ban and it is at least 7 days after the password had been changed.
Protect yourself from scams
Everyone pretending to be “administrator”, “moderator” or “trade bot” of CS2.Club is a scammer - we will never send you screenshots of our control panel or add you on Steam for purposes of trading your items. We will never send you any files.
I received an item from a set, how can I withdraw my item?
Go to your profile and click the "Send" button on the item of your interest, once the trade offer is ready click "Get" button which will redirect you directly to the trade on Steam.
Partnership
Do you have a YouTube channel? Do you have over 10,000 followers? Views on your video start at 5,000? Then email us at - partner@cs2.club
Why do I need to pass the verification and how do I do it?
Verification helps us ensure that all users are 18 years or older and keeps the platform safe and fair for everyone. It’s quick and easy — just upload a clear photo of your valid passport, ID card, or driver’s license.
Your information is securely handled and used only to confirm your age and identity.
For more details, go to your Profile and check the Verification tab.
What is Steam’s “Trade Protection” and what happens if I reverse a trade?
Steam has introduced a new 7-day “Trade Protection” feature, which lets users reverse or cancel trades they’ve made — including item trading on CS2.Club.
Please note: Once you click on Trade Reversal, Steam will automatically cancel all trades made within the past 7 days — even if you intended to reverse only one. All items involved will be returned to their previous owners’ Steam accounts.
If you reverse a trade on CS2.Club using this feature:
The item will be removed from your Steam inventory.
It will not be returned to your CS2.Club account.
Your Steam account will be restricted from trading and using the Community Market for 30 days — this is Steam’s own security policy.
We understand this update can be confusing. Unfortunately, once a trade is reversed, CS2.Club cannot resend the item.
For full details, see Steam’s article here: Steam FAQ on Trade Protection